Shipping & delivery
Every order ships from Germany, always with tracking.
Delivery times and shipping costs
| Region | Delivery time | Shipping |
|---|---|---|
| Germany | 1–3 business days | €4.95Free from €24.95 |
| European UnionAll EU countries except Germany | Temporarily pausedWe can’t deliver to EU countries at the moment. | |
| Europe outside the EUe.g. Switzerland, Liechtenstein, Norway, United Kingdom | 3–9 business days | €21.99 |
| Worldwidee.g. USA, Canada, Australia, New Zealand | 10–21 business days | €34.99 |
Shipping costs apply per order. We deliver to every country you can select at checkout. You’ll see the amount in your local currency in your cart and at checkout before you place your order.
When delivery time starts
Delivery time starts the day after the contract is concluded or, if you pay in advance, the day after you initiate the payment. Business days are Monday to Friday, excluding public holidays at the delivery address.
Shipping and tracking
All orders ship from Germany. As soon as your parcel is on its way, you’ll get a shipping confirmation with a tracking link by email. You can check its status anytime under “Track your order”.
Customs and import charges
For deliveries outside the EU, customs duties, import taxes and carrier fees may apply. They are not included in the product price or shipping costs and are paid by you. The carrier usually collects them on delivery.
Damaged parcel
If your parcel arrives visibly damaged, please report it to the carrier right away and let us know. This doesn’t affect your statutory rights; it simply helps us claim the damage from the carrier.
Returns
You can withdraw from your order within 14 days of receiving it, without giving any reason.
How to withdraw
The quickest way is our online withdrawal form. You can also send us your withdrawal by email. All details are in our withdrawal policy.
Return shipping costs
You bear the direct cost of returning the goods. Please send them back with sufficient postage and tracking so you can prove the return.
Refund
We refund the purchase price, including standard shipping costs, within 14 days of receiving your withdrawal, using the payment method you used. We may withhold the refund until we have received the goods or you have provided proof that you sent them back.
Condition of the goods
You may examine the goods as you would in a shop. You are liable for any loss in value caused by handling beyond that, for example scratches or signs of use. The original packaging isn’t required, but please pack the goods so they don’t get damaged on the way back.
Returns from outside the EU
Please mark returns from countries outside the EU as returned goods and enclose a copy of the invoice. This helps avoid import charges on the return.
Defective or wrong item
If an item is defective or we sent the wrong one, please contact us first. In that case, we cover the return shipping costs.
Questions about your delivery?
Send us your order number and we’ll look into it.