SHIPPING-POLICY
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DOMEMARE ("we" and "us") is the operator of (https://www.domemare.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. Returns
DOMEMARE will happily accept returns due to change of mind as long as a request to return is received by us within 60 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required toarrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(DOMEMARE) will refund the value of the goods returned but will not refund the value of any shipping paid.
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 workdays.
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 40 days, depending on the destination. This varies greatly depending on the shipping method you have selected. We are able to offer a more specific estimate upon request.
4.3 Dispatch Time
Orders are usually dispatched within 1-3 business days of payment of order.Our warehouse operates on Monday - Friday during standard business hours, excepton national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. In order to do so, please write an email to info@domemare.com. The subject line should include the urgency of the support ticket.
Once the item has been dispatched, the delivery address can’t be changed by us anymore. In such instances, please contact the local carrier in the country of destination.
4.5 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
4.7. Process for parcels damaged in-transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps. Please ensure to include photos of the damaged parcel when reaching out to the support. We will process a refund or replacement as soon as the courier has completed their investigation into the claim. This can take up to four weeks.
4.8 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted aninvestigation and deemed the parcel lost. After we got an final answer from the Shipping company we will refund you the money back. This can take up to four weeks.
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4.9. Fast Shipping Service
If you choose the fast delivery service, we take over the delivery time information from the parcel deliverer (DHL, DPD, GLS, Hermes). If your package does not arrive in the time specified by us for various reasons, you can request a refund of the difference between the Fast Shipping Service and the Normal Service. A complete refund of the purchase price of your Domemares is not possible if the package arrives late. If you want a refund, you must send your package back to us at your own expense within the return period.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Duties & Taxes
6.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
6.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and DOMEMARE encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to DOMEMARE at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
7. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. In order to do so, write an email to info@domemare.com. The subject line should include the urgency of the support ticket.
If an order has already been dispatched, please refer to our refund policy.
8. Incorrect Adress
If the customer entered an incorrect address when ordering and the shipment was sent back to us. The customer must pay for the return shipping costs and the new shipping costs.
9. Customer service
For all customer service enquiries, please email us at info@domemare.com